3 commercial cleaning secrets that could save your business

June 8, 2023

Are all cleaning companies of the same quality? Many go to great lengths through marketing and advertising to look great to attract customers. In any service how good they are is determined by the price and quality of work done. In this article here are four secrets about the professional cleaning industry that you didn’t know.

commercial cleaning at office with people in it

1 Underbidding for the job

In the past two years, there have been several major cleaning companies that have gone out of business due to poor business practices of underbidding to get the job. Underbidding creates unprofitable contracts and puts the cleaning company in a position that is not sustainable. Most of the time these companies are giving you a low ball quote for their cash flow and not for profit.

This affects the customer profoundly because the quality of work that is to be done is already tainted.  The cleaning company that underbids can’t afford to take the necessary time to clean your facility correctly and this tends to lead to corners being cut and unresolved issues between the customer and the cleaning company. Beware of any company that is eager to underbid all of the competition. Ask yourself what are they willing to sacrifice in quality control to get the job?

commercial cleaning quality in service

2 Quality wins every time

Cost cutting can be a good measure for any company if it is done properly without sacrificing the quality of a product or service. One of the biggest challenges in the cleaning industry is a lack of quality control from one cleaning person to another. When you are interviewing cleaning companies for your building here are some questions to ask before you hire.

  1. What type of training does your cleaning staff go through?
  2. What do you have for quality control measures?
  3. Who oversees the quality control for my account?
  4. What is the experience level of the person cleaning my facility?
  5. Do you outsource your cleaning personnel? 

When you hire a professional cleaning company, you want to hire a company that focuses on quality every time. Take the time to dive deep into who you are hiring before you hire.

commercial cleaning outsourcing scam

3 The outsourcing scam

In Australia and the United States, there is an unfortunate but common practice in larger cleaning companies that is a dirty little secret of the cleaning industry. Here is how it works.

  1. The large building owner contracts a cleaning company to cleaning the facility on a regular basis.
  2. The cleaning contractor agrees to pay cleaners say $25 per hour.
  3. The cleaning contractor hires a subcontractor actually to do the work (A front company).
  4. The sub-contracting company is paid $20 per hour and employee and often they also pay for all leave and workers benefits.
  5. The sub-contracting cleaning company hire a cleaner actually to do the cleaning in your facility for $15 and hour and pockets the balance.

One of the first questions that you want to ask a large corporate cleaning firm is: do they have full-time employees that are doing the work? Another great question is: do they ever outsource their cleaning work to other cleaning companies? While this may not be a common practice in the Upper Valley region, it is surely something to be aware of with national providers that do operate all over the country.

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